Frequently Asked Questions

Question: How can i schedule an appointment with you?

Answer: Just contact us at and we will reply as soon as possible.

Question: In case we schedule a meeting in order to check some prospects about my company, is there a charge?

Answer: No, there is absolutely no charge and you have no obligation whatsoever.

Question: In case that i will not be satisfied by the provided services, what happens?

Answer: In InfoSphere our goal is to deliver solutions and products of high aesthetics and fully functional. In the unfortunate case that you are not completely satisfied, our services are accompanied by a partial or full money return guarantee (depending on the provided service).

Question: I saw at your webpage that you offer technical support even after the delivery of the end product. What do you mean?

Answer: Our aim is to support you even after the delivery of the end product. Either right from the beginning, or upon the delivery of the product, we can come to a mutual agreement concerning maintenance and technical support, depending on your demands and needs.

Question: I want to know the cost of my investment beforehand, but i didn't came across a cost table or something like that.

Answer: Here at InfoSphere we choose to create unique products for each customer - this is the reason that we don't have a fixed cost table. During our first communication, we will inform you about the cost of the provided alternatives that we will suggest - this comes at no cost for you. We respect your investment and we are very careful towards covering your needs with the minimum cost. In order to prove this statement, we guarantee to you that if you find a lower offer, we will do everything within our power to match it, as long as certain established quality criteria can still be met.

Question: I need a custom application for my company, but I am afraid that the cost will be too high. Am I right?

Answer: No, you don;t have to worry. It is certain that we can cut down the cost of your investment in many ways. For example, the cost will be much lower if you just want one license of the software instead of acquiring its exclusive rights of use.

Question: What if the application I ordered needs an upgrade in the future in order to support the future requirements of my evolving business?

Answer: There is absolutely no problem. We will undertake its upgrade in order to make it fit your new requirements. InfoSphere proves in practice its commitment for constant cooperation among us and supprots you in every need, whenever it comes up.

Question: I have thought of a functionality that will be extremely helpful for my company, but I hesitate because I am not an expert on computers. Will it be difficult for me to use such a tool?

Answer: Personal computers and software, though widely spread nowadays, are not always easy to operate. On our side, we do everything possible to develop applications that are functional and user friendly, with helpful menus, automatic advices and incorporated help info. Nevertheless, if you want so, we will provide technical assistance for as long as you want it, until you feel confident that you can flawlessly use the application.

Question: I need the software as soon as possible. How long will its production take?

Answer: The development period of a software depends on its complexity, as well as external factors, such as the required time for acquiring license agreements for third party components that the software may incorporate. As a result, the aforementioned period may vary from some days to a couple of weeks for typical applications, up to several months for more complex structures. No matter which the case is, the experienced programming team of InfoSphere reduces this time to minimum and informs you constantly about the progress of the procedure according to the initial agreed plan.

Question: For software of another manufacturer, may I ask your help?

Answer: In this case, we encourage you to contact the original manufacturer, as it is certain that nobody possesses a better knowledge concerning an application from its original developer. On the other hand, we know that this is not always feasible. In any case, we will be more than happy if you trust us to solve your problem and you can be sure that we will help you straight away.

Question: How long will it take for my website to be ready?

Answer: This depends on the complexity of your web site. For example, for small projects this time may be one or two days. In any case, in the initial phases of our cooperation we will make a time plan, about which you will be informed on a regular basis.

Question: I would like my website to be hosted on an InfoSphere's server. Do you host only sites that you have created? What hosting plans do you offer?

Answer: As a first answer, it is not necessary for us to have created the site on order to host it. Nevertheless, due to the fact that we are extremely careful regarding the content and functionality of the websites we are hosting, we will have to examine it beforehand. This way we can protect the quality of the provided services to the other web sites that may already be hosted on the same server. This procedure is not at all time consuming and falls within the standard quality policy of InfoSphere. We are very flexible concerning our hosting plans and we can adjust them according to the actual needs of each site. This way, by avoiding generic solutions, you save money that you would pay for non necessary hosting features characteristics.

Question: Texts, photos and applications in my website change often. Do you handle the maintenance of my website too?

Answer: Of course we will support you with any means possible for the smooth operation of your web site. We know first hand that the refresh of the content is a struggle which hides many surprises if not taken seriously (e.g. messing with the look and feel of the site, disfunctionalities, even total loss of the functionality). Due to these facts you can let us handle the update of your pages whenever you feel that this is the proper solution.

Question: If I want to maintain my website myself, will I have some administrative tool?

Answer: You will have an administrative tool at your disposal from day one of your site's operation. The tool that we offer is DotNetPanel, which gives you the ability to fully configure your account. Through this tool you can create and delete e-mail accounts, ftp, update your web site, manage your databases etc.

Question: What about the statistics of my website?

Answer: We understand that keeping record of your web site statistics is a very important task. These records provide a valuable insight about your site, which can and must be analyzed over time. We provide you with SmarterStats, a professional software that collects general and specific statistical data from your web site. You are the only person to hae access to these sensitive data, either through InfoSphere's portal, or through your personal control panel in DotNetPanel.

Question: We have a few computers in the office and they are not connected to each other. What can we gain from networking?

Answer: Even if you have a couple of computer, it is necessary to have your own local network. The advantages of such an approach include the direct and prompt transfer of data from seat to seat, the joint use of equipment (like printers for example), the easier management of your tasks, the faster and more effective storage and retrieval of your records and files in distributed or centralized databases etc.

Question: We are thinking of creating a network, but we are concerned about security issues that may arise. Is there a way to cope with them, or will we be in constant danger?

Answer: You are right, security issues exists and will probably always exist. On the other hand, this is not a reason in most practical cases for not having a network. What has to be done is the evaluation and shielding of your local network from external threats (e.g. be setting a firewall, antivirus, security rules etc.), as well as a sensible implementation of physical and logical security levels within the working environment (e.g. administrator role, privileged users, simple users, guests etc.). InfoSphere can analyze your network, find the leaks and finally secure it from mischievous users and behaviors. .

Question: We already have a small network, but it does not cover us anymore. What are the extension alternatives that we have and which one suits us best?

Answer: Indeed, based on your current network topology and on your requirements, there may be one or more possible alternatives for your case. The selection among these alternatives has to be done in a detailed manner, after recording and examining all the equivalent parameters (e.g. network size, company growth, normal operation status, implementation cost etc.). InfoSphere undertakes in cooperation with you all the necessary actions towards this analysis and afterwards implements the expansion of your network according to the appropriate manner.

Question: We have two or more branches in different geographical locations. Is it possible to connect them in a network?

Answer: In most of the cases this connection is not only feasible, but actually imperative. The segmentation of your company and the distributed management this fact leads to, is possibly an obstacle towards the evolution of your business. By interconnecting the physical locations of your branches you can have a centralized control of the ongoing work and manage efficiently every inceident, whenever this may occur.